SOME FINE PRINT - but right up front

I take a personal approach to the care of your dog, and aim to build a relationship with each of my clients. In order to be able to offer a safe and quality groom for my clients, I have a few basic requirements:

1. – I operate by appointment only – if you show up unannounced, you will not be a client.
2. – I only groom dogs 25 lbs and under
3. – I currently only offer full grooms – inter-appointment nail trims offered to existing clients only
   
4. – I only groom dogs free from behavioural or aggression issues
5. – I strongly advise a pre-booking schedule so that your dog gets regular care 
6. – I ask my clients to be prompt at dog drop-off and collection, to minimize schedule interruptions and impact on other clients’ appointments – Please be within 5 minutes of drop-off and pickup times
7. – There will be a surcharge for accommodations that require additional time such as medicated shampoos, slow dry vs. high velocity, extended stay requests etc.  
8. – Undisclosed poor condition of the coat or behaviour issues may result in added cost and/or refusal of the dog
9. – We book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer. If you don’t show for your appointment I lose that income. A 48 hour notice is required for a cancellation.  Please see our policy page for fees. 
10. – For special accomodations, please see our policy page.

If you have an appointment, please walk through the side gate and enter the shop through the marked door. If you’ve been invited to pick up your dog, feel free to walk right in.